Privacy Policy

We use the collected information for the following purposes:

• Service Delivery: To provide, operate, and maintain your conversational widgets and deliver the core functionality of HaskyOS
• Product Improvement: To analyze usage patterns, improve our conversational models, enhance widget performance, and develop new features
• Personalization: To customize your experience, provide relevant suggestions, and optimize widget recommendations for your specific use case
• Customer Support: To respond to inquiries, troubleshoot issues, provide technical assistance, and communicate service updates
• Analytics and Reporting: To generate insights about conversation performance, conversion metrics, and user engagement
• Security and Fraud Prevention: To detect and prevent unauthorized access, abuse, fraudulent activity, and ensure platform security
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests

We do not sell your personal information. We may share your data in the following limited circumstances:

• Service Providers: With trusted third-party vendors who help us operate our business (cloud hosting, payment processing, email delivery, analytics) under strict confidentiality agreements
• Business Transfers: In connection with mergers, acquisitions, or sale of assets, where your information may be transferred as part of the business
• Legal Requirements: When required by law, court order, or governmental regulation, or to protect our rights, property, or safety
• With Your Consent: When you explicitly authorize us to share your information with third parties for specific purposes

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Active Accounts: Your account data and configurations are retained while your account is active
• Conversation Data: Conversation logs are retained for 90 days for analytics and support purposes, unless you request earlier deletion
• Billing Records: Financial and billing information is retained for 7 years to comply with tax and accounting regulations
• Deleted Accounts: When you delete your account, we remove or anonymize your personal data within 30 days, except where retention is required by law

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
• Access Controls: Role-based access controls, multi-factor authentication, and regular access reviews
• Infrastructure Security: Secure cloud hosting with regular security patches, vulnerability scanning, and penetration testing
• Monitoring: 24/7 security monitoring, intrusion detection, and incident response procedures
• Data Backups: Regular encrypted backups with disaster recovery and business continuity plans

While we strive to protect your information, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and keep your credentials confidential.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Data Portability: Request a machine-readable copy of your data to transfer to another service
• Objection: Object to certain processing of your personal information, including for marketing purposes
• Restriction: Request restriction of processing your personal information in certain circumstances
• Withdraw Consent: Withdraw consent for processing where we rely on consent as the legal basis

To exercise these rights, please contact us at privacy@haskyos.com. We will respond to your request within 30 days.

We use cookies and similar tracking technologies to improve your experience and analyze usage:

• Essential Cookies: Required for the website to function, including authentication and security features
• Analytics Cookies: Help us understand how users interact with our service to improve performance and features
• Preference Cookies: Remember your settings and preferences for a personalized experience

You can control cookies through your browser settings. Note that disabling certain cookies may impact the functionality of our services.

HaskyOS operates globally, and your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant data protection authorities
• Data processing agreements with third-party service providers
• Compliance with applicable data protection frameworks (EU-U.S. Data Privacy Framework, etc.)

HaskyOS is a B2B SaaS platform intended for business use. Our services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@haskyos.com.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or through a prominent notice in our application
• Provide at least 30 days notice before any material changes take effect

Your continued use of HaskyOS after changes become effective constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please indicate "URGENT" in your subject line.